Welcome to Craftle Inc.. We respect your privacy and are committed to protecting your personal data. This Privacy Policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) or use our services, and tell you about your privacy rights and how the law protects you.
1. Introduction
This Privacy Policy applies to personal data collected by Craftle Inc. through our web application (the "Service"). It describes the types of personal data we collect, how we use it, how we share it, how we protect it, and your rights regarding your personal data.
2. Information We Collect
We collect information about you in the following ways:
2.1 Information You Provide to Us
- Account Information: When you register for an account, we collect information such as your full name, email address, phone number (optional), company name, and password.
- Profile Information: You may choose to provide additional information for your profile.
- Transaction Information: When you place an order request or interact with order-related features, we collect details about the transaction, such as project names, product details, quantities, and potentially Purchase Order numbers.
- Shipping and Billing Information: We collect shipping and billing addresses to process orders and invoices.
- Tax Exemption Information: If you provide documentation for tax-exempt status (e.g., Resale Certificate, VAT registration), we collect and store this information.
- Communications: If you contact us directly (e.g., via email for support), we may keep a record of your communication.
2.2 Information Collected Automatically
- Log Data: When you use the Service, our servers automatically record information ("Log Data"), including your Internet Protocol (IP) address, browser type and settings, the date and time of your request, how you interacted with the Service, and cookie data.
- Cookies and Similar Technologies: We use cookies (small text files sent by your computer each time you visit our website) and similar technologies to operate and administer our Service, gather usage data, and improve your experience. See Section 8 (Cookies Policy) for more details.
- Device Information: We may collect information about the device you are using to access the Service, including the type of device, operating system, settings, unique device identifiers, and crash data.
3. How We Use Your Information
We use the information we collect for various purposes, including:
- To provide, operate, maintain, and improve our Service.
- To process your registration and manage your Account.
- To process order requests, generate quotes, manage invoicing, and facilitate fulfillment.
- To communicate with you, including responding to your comments, questions, and requests; providing customer service and support; and sending you technical notices, updates, security alerts, and administrative messages.
- To send marketing communications (where you have consented), such as newsletters or information about products and services that may interest you. You can opt-out at any time.
- To monitor and analyze trends, usage, and activities in connection with our Service for research, analytical, and statistical purposes.
- To detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of Craftle Inc. and others.
- To comply with legal obligations and legal process.
4. How We Share Your Information
We do not sell your personal data. We may share your personal data in the following circumstances:
- Service Providers: We share information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf (e.g., cloud hosting providers like Firebase, analytics providers, potential future payment processors). These providers are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Compliance with Laws and Law Enforcement Requests; Protection of Our Rights: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of Craftle Inc., detect or prevent fraud, act in urgent circumstances to protect the personal safety of users of the Service or the public, or protect against legal liability.
- Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
- With Your Consent: We may share your information for other purposes with your consent.
5. Data Storage and Security
We use service providers (such as Google Cloud Platform via Firebase) to store and process your data. These providers are primarily located in the United States [Verify and update based on Firebase/GCP specifics if known]. Data may be transferred to, and stored at, a destination outside your country of residence.
We implement reasonable administrative, technical, and physical security measures designed to protect the security of the information we collect. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security."
6. Data Retention
We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. Account information is generally retained as long as your account is active.
7. Your Data Rights
Depending on your location and applicable data protection laws (such as GDPR in Europe or PDPL in Saudi Arabia), you may have certain rights regarding your personal data. These may include the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate personal data.
- Request deletion of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data (data portability).
- Withdraw consent at any time (where processing is based on consent).
To exercise these rights, please contact us using the contact information provided below. We may need to verify your identity before responding to your request.
8. Cookies Policy
Cookies are small text files stored on your device when you visit websites. We use essential cookies required for the operation of our Service (e.g., "session management, security"). We may also use analytical cookies (e.g., via Google Analytics - if implemented) to understand how users interact with our Service, and functionality cookies to remember your preferences. You can usually set your browser to refuse cookies or alert you when cookies are being sent. However, some parts of the Service may not function properly without them. For more detailed information on the cookies we use and the purposes for which we use them, please see our separate Cookie Policy [Link to Cookie Policy if you have one, otherwise remove this sentence or integrate details here]. You can manage your cookie preferences through your browser settings.
9. Children's Privacy
Our Service is not directed to individuals under the age of 18 (or the relevant age of majority in their jurisdiction), and we do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete such information. If you believe that a child has provided us with personal data, please contact us.
10. Third-Party Links
Our Service may contain links to other websites not operated or controlled by Craftle Inc. ("Third Party Sites"). The information that you share with Third Party Sites will be governed by the specific privacy policies and terms of service of the Third Party Sites and not by this Privacy Policy. By providing these links we do not imply that we endorse or have reviewed these sites. Please contact the Third Party Sites directly for information on their privacy practices and policies.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise any of your rights, please contact us:
- Email: angela.kim@craftle.app
13. Data Controller / Representative
The data controller responsible for your personal data is Craftle Inc. of [Your Company Registered Address] (the "Data Controller"). [If you have a specific Data Protection Officer (DPO) or EU/UK representative, list their details here.]
Please ensure this document is reviewed and approved by your legal counsel before publishing, paying close attention to requirements under GDPR, PDPL (Saudi Arabia), and other relevant data protection laws.